Laura Belgray – About Page & Professional Mini-Bio Builder

Features

• 7 critical retention strategies you must know about and implement
• The paradigm shift in customer acquisition vs retention
• The 2 most frequently made mistakes in onboarding
• What you MUST know about calculating the churn rate
• 4 magic words Netflix uses to drastically reduce cancellations
• The membership trick most SAAS companies don’t know about
• How to (at least) double subscription income
• The giant myth about email communication
• 3 very practical strategies for handling refund requests effectively
• An eye-popping demonstration of the ladder of ascension
• The SECRET that explains why people cancel vs stay
• Why hiding the cancel button invariably backfires
• What to do when someone calls into customer service to cancel
• The communication tool that’s even more effective than email
• 7 step system for creating an effective onboarding video (with scripts)