What will you get
- Customer Experience 101
- Course overview and rules
- Introduction & Learning goals
- Lesson 1 – Why Is CX So Important?
- Lesson 2 – How To Create The Happiest Customers In The World
- Lesson 3 – How To Create And Manage An Effective CX Program
- Creating your Feedbackly account
- LAB 1 – Creating your first survey
- Lesson 4 – What is a Customer Journey?
- LAB 2 – Mapping your Customer Journey
- Lesson 5 – How to Measure CX Success
- LAB 3 – Analyzing your CX Data
- LAB 4 – Closing the loop
- Lesson 6 – How to Create an Effective Employee Experience (EX) Program
- Lesson 7 – The Return on Investment (ROI) of Customer Experience
- Lesson 8 – The Future of Customer Experience
- Get Your Certification – Test
- Course resources
- How to get certified?
- All the lecture materials
- eBook – Customer experience cheat sheet
- eBook – Customer Journey university 2.0
- eBook – NPS the fundamental guide
- eBook – The ROI of customer experience
- Template – Customer journey map
- CX Academy Lab – Tasks and practical training
- Course extra – The impact of Covid-19 to CX
- Course extra – Practical cases