Feature
- Class Trailer
- Class Sample
- 1. Tactical Empathy
- 2. Mirroring
- 3. Labeling
- 4. Exercise: Mirroring and Labeling
- 5. Mastering Delivery
- 6. Case Study: Chase Manhattan Bank Robbery
- 7. Body Language & Speech Patterns
- 8. Creating the Illusion of Control
- 9. Mock Negotiation: Teenager
- 10. The Accusations Audit
- 11. The Value of “No”
- 12. Mock Negotiation: Rival
- 13. Bending Reality
- 14. Bargaining
- 15. Mock Negotiation: Salary
- 16. Black Swans
- 17. Mock Negotiation: “60 Seconds or She Dies”
- 18. The Power of Negotiation