What is Abhisi ?
Abhisi is a brandable all-in-one chat, ticketing, sales, video calling, and support solution that features all the channels you need.
- Unlimited mailboxes
- Unlimited SMTP/IMAP (optional)
- Unlimited ticket automation
- Tags management
- Save as drafts
- Internal notes
- Quick replies
- User rights
- Notification Email
- Auto BCC & replies
- Abhisi help widget
- Message viewed/opened tracking
- Collision detection
- Customer happiness ratings
- Automations (workflows)
Overview of Abhisi Benefits
- Abhisi is a powerful and robust customer helpdesk solution that delivers a throng of features that enable support agents to provide high-quality customer support to their clients. The platform makes it easy for both support reps and customers to connect via a smart widget that can be embedded into a website. A simple click of the button gives customers immediate access to expert support whenever they need it.
- Are your customers spend most of their time in social media? This software lets you engage them in almost all popular social media platforms. Give them support using the channels they prefer – chat, tweet, Facebook posts or even directly via Facebook messenger. Abhisi unifies all social media channels so that companies are now more accessible.
- Whenever a customer contacts your support channel for help, This softwaregives your agents a comprehensive and very detailed history of your consumers. Previous interactions, notes, purchase history, and much more are made available to your support representatives to give them insight into the customer’s issue and allow them to create and provide favorable responses on top of solutions.
- Agents need to deliver high-quality support every single time. With Abhisi, managers can pull up detailed reports on agent productivity and assess their performance based on their parameters and indicators. This functionality allows management to evaluate their agents and see the areas where the excel and facets of their performance that need attention and improvement, which in turn helps them devise and implement best practices to further enhance the quality of their customer support.
What Problems Will Abhisi Solve?
- 1. Personalization helps build stronger bonds with customers: A number of companies fail to connect well with their clients or build long and productive relationships. Providing personalized customer service is an important step in creating and retaining long-term customers. This software Helpdesk provides support teams with the means and capabilities connect to their customers using personalized replies that look like regular email as well as engage them on their social media platforms such as Twitter and Facebook.
- 2. Simplifies managing self-service portals and keeps them up to date: So many businesses don’t update their FAQs and Knowledge Base portals because it’s too time intensive. This software speeds up this process, making updating FAQs and Knowledge Base portals a breeze.
- 3. Improves team productivity: It generates performance reports that come with insightful metrics to help team managers get an overall picture of the performance of the team as a whole or for each individual.